As IT security becomes more complex and business critical, ensuring systems are working to
their maximum potential is not just expected, but essential.

Altinet's technical support team are an extension of your IT team - you can trust us to install,
configure and support our security and data protection services with rapid response times and
dedicated account engineers that know your network.


The Details

Opening a Support Case

To open a support case contact our support
team via email or phone:
0113 426 7351

* Our UK business hours are 8:30am - 6pm

Online Resources Available

  • White Papers
  • Data Sheets
  • Solution Briefs
  • Infographics
  • Case Studies

Escalation Process

For critical escalations, update the case online,
call the support team and ask to speak to the engineer or a Duty Manager.

Service Desk Feedback

technical support 96%of customers rated our technical support as 'great'.
Also, 62% of our support tickets were resolved within 24 hours.

Your Support at a Glance

Technical Support overview table



Customer Support Review:

The support from Altinet during the POC process ensured that we understood the capabilities of the solutions whilst we were testing. This made the process simple, quick and efficient and overall led to us making the decision to purchase the product.

(Read the full Case Study)

Andy Kilbane, IT Manager The Clatterbridge Cancer Centre